THE INFLUENCE OF BPJS HEALTH PAYMENT AND SERVICE METHOD FOR SATISFACTION OF BPJS HEALTH MEMBERS IN SOUTH TANGERANG
Nining Suryani (a*), Muhammad Sopiyana (b)
a) Faculty of Economics, Indonesia Open University (UPBJJ-UT Mataram) Jl. Neuningan, Sandubaya, Mataram 83236, Indonesia
*Email: niningsuryani[at]ecampus.ut.ac.id
b) Faculty of Economics, Majoring in Accounting, Pamulang University, Jl. Surya Kencana No.1, Pamulang 15417, Indonesia
Abstract
The research aims to find out: Does the payment method set by BPJS in South Tangerang attract public interest in paying BPSJ compulsory health contributions. Does maximum service at South Tangerang BPJS Health affect the satisfaction of BPJS Health members. Do the right payment methods and services together affect the satisfaction of members of the Health BPJS in South Tangerang. The research method is a quantitative method that is a method that emphasizes more on the aspect of measuring objectively the social phenomenon that is the user community of BPJS health services in South Tangerang. Data collection methods use primary data. The analysis used in this study is multiple linear regression analysis, namely by calculating the SPSS through Validity Testing, reliability testing, testing traditional assumptions, and multiple linear regression analysis. The results of this study indicate that the Payment Method has a positive effect on the satisfaction of members of the Health BPJS, the Health Service BPJS has a positive effect on the satisfaction of the Health BPJS members, the payment method and the Health BPJS Services jointly affect the satisfaction of the Health BPJS members.
Keywords: Payment Methods, Service, and Customer Satisfaction
Topic: Digital Literacy and Sustainable Transformation