What are the roles of Change Leader? Cross cultural study in Indonesia
Wustari L.Mangundjaya
Faculty of Psychology
Universitas Indonesia
Abstract
Change is evitable, every organization has to change to face the VUCA era. However, research showed that many planned change program were failed. Many variables play significant contribution to the success of change program and one of it is the change leader. What are the characteristics and roles of change leaders, in order to make the program successful? This study conducted at various places in Indonesia (Java, Bali, Sulawesi, Sumatera, NTB, NTT) consisted of 170 participants, from various background and professions, with the certain criteria such as permanent staffs, understanding about the organizational change and the local culture. Focus group discussion was the method of data collection. Analyses was conducted using Content Analysis and Descriptive Analyses. This is a grounded research to develop the model of Change Leader of Indonesia. The study showed that there were three roles that were mentioned to be mastered by the Change Leader namely: a) Change Pioneer, b) Change Enabler, and c) Coach, meanwhile Change Enabler is the most important roles compared to the other roles, and the role of Evaluator is the least mentioned by them. This study is significant for both the researcher and practician in understanding of change leader in order to make organizational change successful.
Keywords: Change Leader, Organizational Change, Culture, Indonesia
Topic: Management