The factors affecting job satisfaction and its impact on employee performance: A case study in KSP Sinar Mandiri Sejahtera
Yunda Desilia, Alysia Kionggono, Peri Akbar Manaf
BINUS University
Jl. Hang Lekir I No.6, RT.4/RW.6, Senayan, Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 10271
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Abstract
Savings and Loan Cooperative have an important role to play in accelerating Indonesia s economic growth. But, Saving and loan cooperative in Indonesia in down trend. KSP Sinar Mandiri Sejahtera is one of savings and loan cooperative in Banyuwangi City that has decrease performance . The purpose of this study is to find out factors that influence level of employee s satisfaction at KSP Sinar Mandiri Sejahtera and its effects on employee performance. The study employed a quantitative methodology. Data was collected through a self-administered survey questionnaire. The questionnaire is adopted from a previous validated survey. A sample of 55 staff, which is all employee at KSP Sinar Mandiri Sejahtera. SEM-PLS is used for data analysis statistically. It is concluded form study that facets such as working environment, compensation, and job characteristic affect the employee s satisfaction which leads to increased performance. The findings of the paper emphasize the need for management to improve working environment, compensation, and job characteristic to boost employee performance.
Keywords: working environment; compensation; job characteristic; job satisfaction; job performance ; savings and loan cooperative
Topic: Human Resource Management