Design Key Performance Indicator (KPI) for Measurement of Operational Performance Based on Kriteria Penilaian Kinerja Unggul in Perusahaan Umum (Perum) Jaminan Kredit Indonesia
R.Evayanthy Banjarnahor (a), Ir. Unggul Cariawan MEC (b)
University Indonesia
Jakarta, Indonesia
r.evayanthy[at]ui.ac.id
Abstract
Perum Jamkrindo is SOE that is engaged in credit guarantee. Credit guarantee activities which is carried out by Perum Jamkrindo make it has a very important role for the Indonesian economy. As a company that has vision to become the leader of guarantee company, it is supposed that it has a performance measurement that does not only focus on the financial perspective. In order to achieve its goals, Perum Jamkrindo has to improve its performance continously as reflected in aspects of the evaluation of Kriteria Penilaian Kinerja Unggul (KPKU) as mandatory by the Ministry of SOE of the Republic Indonesia. The aspect of the evaluation of the KPKU must be supported by a KPI-based performance measurement design that offers opportunities for every element of the company to achieve satisfactory results. The purpose of this research is to provide suggestions and input in compiling and designing performance measurements for Perum Jamkrindo. The method used in this study is a qualitative method through semi-structured interviews with SOEs that have implemented the KPKU-based KPI. The result of this research is a design model of performance measurement and stages how to create a performance measurement that can be applied for the other SOEs.
Keywords: Performance Measurement, Strategy Map, Balanced Scorecard, Key Performance Indicators (KPI), Kriteria Penilaian Kinerja Unggul (KPKU)
Topic: Strategic Management & Ecosystem Business