Analysis the Satisfaction Level by Using the Application of Elementary School Learning Media Based on Android with the Customer Satisfaction Index Method
A A Nurrasyid (1), I D Sumitra (2)

1,2 Department of Information Management, Universitas Komputer Indonesia

Abstract

The object of research in this study is customer satisfaction, which is an assessment of a product or service that is used and aims to improve the quality and service of a product or service. In this study the measurement method used is the Customer Satisfaction Index (CSI) method. This method is used to determine how much the level of user satisfaction with learning media applications. The results show the calculation of the level of customer satisfaction based on Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The percentage value obtained is based on these five attributes using the Likert Scale, which is a scale of 1-5. Based on the results of the research conducted that the satisfaction of use in the application shows the criteria of satisfaction. This calculation is useful to find out the quality of this learning application. By knowing the value of satisfaction it can be concluded that this application can help with the learning process of children, however still not forget some suggestions from respondents to evaluate and improve the application to be even better.

Keywords: Learning Media Application; Android; Customer Satisfaction Index

Topic: Informatic and Information System

Link: https://ifory.id/abstract-plain/Ayw9EqpHRLma

Web Format | Corresponding Author (Achmad Adytiya Nurrasyid)