Social Skills Required In The Tourism Industry : Is Cooperation Competence Important?
Ana A. (a) Elis Endang Nikmawati (a), Vina Dwiyanti (b)
a) Faculty of Vocational and Technical Education, Universitas Pendidikan Indonesia
Jl. Dr. Setiabudhi No.229, Banding-Indonesia
ana[at]upi.edu
elisendang[at]upi.edu
b) Vocational and Technical Education Study Program, Postgraduate School, Universitas Pendidikan Indonesia
Jl. Dr. Setiabudhi No.229, Banding-Indonesia
vinadwiyanti[at]upi.edu
Abstract
Working in the tourism industry is tied by excellent service that demands the worker to work with high performance. The workers are required to fulfill the skills in order to survive in 4.0 industrial era, namely social skills. This study employs literature review to examine the importance of cooperation competences such as social skills in tourism industry. This study indicates that cooperation competence in the form of collaboration with other people and groups is the core competence that the students must possess to prepare themselves to work. Through cooperation competence, the workers are able to reach the goals of their job quickly, precisely, effectively, and efficiently. The cooperation competency will advance learners to compete and win the competition between human and robot in 4.0 industrial era.
Keywords: Social Skills, Cooperation Competence, Tourism
Topic: Technical and Vocational Education