Influence E-Banking Services To Costumer Satisfaction
A R Komala(a), I kusnanan(b*)
(a) Departemen Akuntansi,Universitas Komputer Indonesia, Indonesia
(b) Departemen Akuntansi, Universitas Komputer Indonesia, Indonesia
*imamkusnanan[at]mahasiswa.unikom.ac.id
Abstract
The purpose of this research is to find out how the influence of the internet service to customer satisfaction. This study uses descriptive analysis method in BRI banking services to obtain facts from existing problems and find factual information. The results of the descriptive analysis study show that internet banking services affect the comfort, security, and customer satisfaction. Comfort is the most important in internet banking because customers can interact with banks easily without having to come to the bank, and internet banking speeds up banking transactions so that it can increase bank customer loyalty. It can be concluded that E-banking internet services have a very significant effect on customer satisfaction.
Keywords: e-banking, internet service, customer satisfaction
Topic: Entrepreneurship & Technopreneurs