MANAGERIAL ENGAGEMENT AND PERFORMANCE: THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT IN A MALAYSIAN TELECOMMUNICATION COMPANY
Sheikh Muhamad Hizam Sheikh Khairuddin; Nwokolo Ebuka Paul; Muna Norkhairunnisak Ustadi
Universiti Kuala Lumpur Business School
Abstract
The issue of managerial engagement in telecommunication industry had hardly been touched upon in literatures particularly in the context Malaysia telecommunication industry. Therefore, this study aims to investigate the impact of managerial engagement on their commitment as well as job performance within this context. Sample size of 367 from telecommunication managers from Telekom Malaysia Berhad in Klang Valley, Malaysia were surveyed using a structured questionnaire. A 100 per cent response rate was achieved. Utrecht Work Engagement Survey (UWES) was the instrument used to measure Managerial Engagement. Meanwhile, Meyer and Allen-s three component Organisational Commitment model was capitalized to measure Organisational Commitment. Lastly, Individual Work Performance Questionnaire (IWPQ) was utilized to gauged Job Performance of the managers. The findings showed that Organisational Commitment partially mediated the relationship between managerial engagement and performance. The implication is that managers must not only be engaged in their work but be committed as well in improving their job performance.
Keywords: Managerial Engagement; Organizational Commitment; Job Performance; Malaysian Telecommunication Industry
Topic: Technology and management on tourism
Link: https://ifory.id/abstract-plain/DArYVdBMTQjN
Web Format | Corresponding Author (Sheikh Muhamad Hizam Sheikh Khairuddin)