MEDICAL INFORMATION DELIVERED TO PATIENTS: DISCREPANCIES CONCERNINGROLES AS PERCEIVED BY PHYSICIANS AND NURSES SET AGAINST PATIENT SATISFACTION
Warjiman

Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin

Abstract

The purpose of this study is to compare the roles perceived by physicians and nurses regarding medical information delivered to patients and to set this against patients opinions on the quality of the medical information delivered to them. Using the questionnaire method given to 100 physicians and 150 nurses and inpatient satisfaction surveys administered of 750 patients a day before discharged as a part of a quality improving program on patient information in Banjarmasin hospitals. This research resulted in a diagnosis and prognosis made by physicians only. Regarding the explanation of the diagnosis, information about treatment and care, nurses assume that they provide information other than information from the physician. Physicians considered that it was generally they alone who delivered the information. Patients were generally very satisfied with information delivered, but more than 20% were not satisfied with information on benefits and risks of investigations and treatment. The most important problem, underline nurses was they lacked knowledge of medical information delivered to patients by physicians (55%). Conclusions from the research perceived roles in the transmission of medical information to patients were very different between physicians and nurses. This lack of physicians and nurses collaboration affects the quality of patient care. A better definition of the specific roles of physicians and nurses, their training in effective methods of asserting opinions and knowledge and in conducting collaborative ward rounds would be of benefit to patients.

Keywords: Patient information, collaboration between physicians - nurses, roles, and patients.

Topic: International Conference on Nursing

Link: https://ifory.id/abstract-plain/FMLqUP63KxrC

Web Format | Corresponding Author (Warjiman S.Kep., Ners., MSN )