PENGARUH KETERAMPILAN, PENGETAHUAN DAN SIKAP TERHADAP KINERJA UNIT PELAYANAN TERPADU KEMENTERIAN PERDAGANGAN
Abdul Gani dan Kurnia Agustina
Universitas Mercu Buana
Abstract
This study aims to determine the effect of skills, knowledge and attitudes on the performance of UPTP I Ministry of Trade. The method used in this research is descriptive method. The object of this research is business actors capable of being served by UPTP I Ministry of Trade with a population of 135 people. The method used to determine the number of samples using Slovin formula with a sample of 101 people. The data analysis method used is statistical analysis in the form of multiple linear regression test using IBM Statistical Package for Social Science (SPSS) version 20. The results of this study indicate that the skills have a positive and significant impact on the performance of UPTP I Ministry of Trade, knowledge have a positive and significant impact on the performance of UPTP I Ministry of Trade and attitudes have a positive and significant impact on the performance of UPTP I Ministry of Trade
Keywords: Skills, Knowledge, Attitude, Performance
Topic: Human Resource Management