HOSPITAL MANAGEMENT SYSTEM ANALYSIS IN EFFORT TO IMPROVE SERVICE QUALITY BY USING STRUCTURED DESIGN LIFE CYCLE METHOD (A Case Study of Al-Mulk Regional Public Hospital in Sukabumi City)
Ari Yulianti; Muhardi
Universitas Islam Bandung
Abstract
The aim of this research is to analyze Hospital Management Information System (HMIS), and to Analyze Structure Design Life Cycle (SDLC) method utilization in Al-Mulk Regional Public Hospital in Sukabumi City. The method utilized in this research is a descriptive qualitative method. The type of this research is a case study research, by using interview, observation and study data collection techniques. The samples of this research are 100 people, which are divided into 5 person of Al-Mulk Hospital Management Team and 95 outpatients. The sampling technique in this research is accidental sampling with SDLC as analysis tool. This research reveals that SDLC method is utilized to improve service quality of hospital information management system provision. Al-Mulk Regional Public Hospital information management system is already integrated with every service unit so that this have affected patient service quality and deprive patient-s buildup in outpatient registration center. The advantage of this research is the utilization of SDLC method, which is still rarely found in any other research.
Keywords: Hospital management, information system, structured design life cycle.
Topic: Management