THE DIFFERENCES OF PATIENT SATISFACTION LEVEL IN PUBLIC AND PRIVATE HOSPITALS IN MAKASSAR
Fuad Husain Akbar(*a), Fridawaty Rivai(b), Abd Hair Awang(c)
a,b Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia
b Department of Hospital Management, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
c Abdul Hair Awang, Faculty of Sosial Sciences and Humanities, Selangor, National University of Malaysia
Abstract
Objective: To know the difference of patients satisfaction level in dental department of public hospital and private hospital in Makassar Methods: This study was conducted in December 2017 - February 2018 in dental department of Labuang Baji which is a government hospital and Ibnu Sina Hospital which is a private hospital. The samples were all patients who received dental treatment. Patient satisfaction was measured using a Patient Satisfaction Questionaire (PSQ-18). Data were tested by using Independent T-Test and ANOVA. The data is processed using SPSS version 24. Results: There were significant differences in the general satisfaction, accessibility, convenience, and communication domain between public and private hospitals (p <0.05), where the mean value of patient satisfaction was higher in private hospitals Conclusion: Patients in private hospitals are more satisfied with the health services provided by health care providers, compared to patients in public hospitals.
Keywords: Keyword: Satisfaction; Government; Private; Quality; Accessibility; Indonesia
Topic: Quality, Safety and Service