level of satisfaction public transports passenger in Bandung city
Mohamad Donie Aulia1, Rudy Max Damara Gugat2
UNIKOM & TRISAKTI
Abstract
Public transportation in Bandung includes city transportation (Angkot), Damri bus and Trans Metro Bandung (TMB). The purpose of this study was to see the level of satisfaction of public transport passengers in the city of Bandung. The variables of public transport services used are reliability, comfort, safety, tariff, and travel time. The results showed that respondents were 46.2% satisfied with the comfort of the seating, 93.3% were dissatisfied with the way the driver ran the vehicle, 47.1% were satisfied with the security during the trip, 51.9% were satisfied with the public transportation rates which ranged from Rp. . 3000 - Rp. 5000, 81.7% are less satisfied with the time of travel of public transportation.
Keywords: public transportation, level of satisfaction,
Topic: Architecture, Urban and Regional Planning, and Civil Engineering