Effectiveness of Website-Based Licensing Service System through Electronic Government in Increasing Service User Satisfaction
I B S Nusa 1, R F Jamaludin 2*
1 Departemen Akuntansi, Universitas Komputer Indonesia, Indonesia
2 Departemen Ilmu Sosial dan Ilmu Politik, Universitas Komputer Indonesia, Indonesia
Abstract
The purpose of this research is to make effectiveness of one-stop integrated services in increasing the satisfaction of users of IT-based systems with indicators of ease of use, easy to learn, effective and efficient, called ‘Dinas Penanaman Modal dan PTSP (DPMPTSP)-. The method that used in this research is descriptive method with the aim of describing, explaining, and validating the research findings to present a complete picture. In this study can be found that the DPMPTSP website has a positive impact on service users who can increase the satisfaction of using a web-based information system. The result of this research stated this website can prove that the information system-based service process with websites can be faster and more effective and increase work effectiveness. As a conclusion, in its implementation, this website-based online service system has impacts, challenges and obstacles.
Keywords: E-Commerce
Topic: Entrepreneurship & Technopreneurs