The Role of Transformational Leadership and Workplace Spirituality on Organizational Citizenship Behavior: Evidence from Indonesian Customs and Excise
Rudiyana; Fanny Martdianty,PHD
Magister of Management, Faculty of Economics and Business, Universitas Indonesia – Indonesia
Jakarta, Indonesia
Abstract
Organizational Citizenship Behavior is an ideal behavior that is needed by public organizations to increase the productivity of government insitution. This behavior can increase productivity because it can link the process between formal bureaucracy with administrative procedures and limited human resources. Based on previous research data, it is known that the level of satisfaction of customs and excise service users about human resource factors do not meet predetermined targets, that is the main reason for this research to be conducted, especially to find out the extent of leadership and workplace spirituality is able to influence organizational citizenship behavior. We all known that the success of an organization is depends on the employee behavior, which can be influenced by leadership factors and the workplace spirituality. This study investigates the underlying mechanisms and conditions that explain the relationship between transformational leadership and employee behavior. In addition, this study examines whether employee engagement and affective commitment moderate the influence of transformational leadership and workplace spirituality on citizenship behavior. A total data of 153 employees from one of Indonesian customs and excise office were analyzed using Structural Equation Modeling (SEM). The results showed that transformational leadership and workplace spirituality were very influential on citizenship behavior. Furthermore, employee engagement and affective commitment fully mediate the relationship between transformational leadership and workplace spirituality on organizational citizenship behavior. Most of hypotheses were confirmed, as predicted, the results revealed that the employee engagement and affective commitment play a key role in mediating the impact leadership on OCB. This study provides information for policy makers about what employees do. We found that the transformational leadership and workplace spirituality factors were very important to be enhanced in customs and excise institution.
Keywords: organizational citizenship behavior, transformational leadership, workplace spirituality, employee engagement, organizational commitment, customs and excise
Topic: Human Resources and Organisations