INNOVATION RESISTANCE AND PERCEIVE NOVELTY ON E-WALLET SERVICES
Muhammad Fikry Aransyah (1), Juliansyah Roy (2*), Yesi Aprianti (2)
(1) Department of Administration Business, Faculty of Social and Political Sciences, Mulawarman University, Indonesia
(2) Department of Economy Science, Faculty of Economic and Business, Mulawarman University, Indonesia
*Email co author: juliansyah.roy[at]feb.unmul.ac.id
Abstract
E-wallet, or also known as the digital wallet is a structure that saves users pins and payment information securely as a means of transaction. Because of the progress of mobile technologies, the use of e-wallet facilities is increasing globally, including in Indonesia. In comparison, on e-wallet services, less attention is paid to user-related Innovation Resistance issues. This paper aims to review the Innovation Resistance Theory that consists of Use, Value, Risk, Tradition, and Image Barrier to investigate e-wallet resistance. This study views perceived novelty factor which proposed in previous studies that focused on mobile application and e-wallet services. The result of this paper is regarded as essential to provide a baseline for future e-wallet services to accommodate user needs and increase e-wallet utilization.
Keywords: E-wallet; Innovation Resistance Theory; Perceived Novelty
Topic: Economics