MODEL FOR IMPROVING PERFORMANCE OF EMPLOYEES BASED ON ORGANIZATIONAL COMMITMENT, ROLE CONFLICT AND EMOTIONAL INTELLIGENCE IN EDUCATION IN BANDUNG ISLAMIC UNIVERSITY
mochamad vrans romi(1), Eeng Ahman(2), Andri Irawan (3), Asep Kurniawan (4), Hernandi Sujono (5)
Universitas Jenderal Achmad Yani, Universitas Pendidikan Indonesia, Universitas Pendidikan Indonesia, Universitas Jenderal Achmad Yani, Universitas Pendidikan Indonesia
Abstract
The main objective in this research is to produce a model of performance improvement through organizational commitment of role conflict and emotional intelligence of educational staff at the Islamic University of Bandung, where the subjects used in this study are educational staff who are spread across several faculties and other parts. The number of samples in this study were 78 educational staff selected using the purposive sampling method, as well as using the Moderate Regression Analysis (MRA) analysis tool. The results of the analysis obtained in this study indicate that organizational commitment has a positive and significant effect on employee performance, role conflict has a negative and significant effect on the performance of the teaching workforce. Emotional intelligence moderates organizational commitment to performance shown by the significance value of 0.029 which is smaller than the probability of 0.05 and the coefficient of determination of 0.412 which is greater than the coefficient of determination of the effect of organizational commitment on employee performance. Emotional intelligence moderates role conflict on employee performance shown by the interaction test value of 0.007 and the coefficient of determination value of 0.342 is greater than the coefficient of determination of the influence of role conflict on employee performance, this shows that emotional intelligence weakens the influence of role conflict on the performance of educational staff at Islamic Universities Bandung.
Keywords: Organizational Commitment, Role Conflict And Emotional Intelligence, Performance
Topic: Management and Islamic management