HOW TO DO IT? COMUNICATION FOR MANAGING CAFE IN PEKALONGAN
Irmawan RAHYADI, Riyanto JAYADI, and Hanggoro PAMUNGKAS
Bina Nusantara University, Jakarta, Indonesia
Abstract
Communication in cafe between workers serving customers shaped according to a system set preliminary to launching the space. Communication in order to deliver orders to service table is challenged when certain scenarios introduce to the dynamics between workers. This article discusses the view of communication for managing cafe in Pekalongan. The skills involved in managing cafe include cashier application system, simple accounting and tax. Communication as an integral part which intertwined all the cashier, waiter, cook and customer in routine process of a cafe. Today, cafe flourishing all over Indonesia including some rural part of the country encourage skills to be adapted by managing party to run day to day activities. Pekalongan with its natural assets opens opportunities to bring up human assets especially youth and productive age level in rural Indonesia. Descriptive case study is applied in this article where a small trainee of youth observed as sample. In order to understand how management cafe can be instilled as an applicable skill, community development project in Pekalongan is studied. This article revealed supporting findings to contribute to practical and academic conversation which shows that certain scenarios exercises beneficial in comprehension of communication between cafe personnel and customers. This insight gave us a clearer portrait of how communication is an essential part of workplace positive dynamics especially when external stakeholders are involved in the communication process.
Keywords: communication, cafe, management, cashier application, accounting
Topic: Communication Environment