EMPOWERING ENTREPENEURS OF SMES IN FACING THE 4.0 INDUSTRIAL REVOLUTION: CO-CREATION EXPERIENCE BASED MODELING IN E-COMMERCE BUSINESS
GintaGinting
Department of Management Faculty of Economic, Universitas Terbuka
Abstract
The development of e-commerce has posed challenges and opportunities to entrepreneurs who deal with e-commerce business, especially those in Small Medium Scale companies. It is important to drive n entrepreneurs for economic development because it improves competitiveness, encourages innovation and widens market coverage. This study aims to evaluate the success of e-commerce business managed by entrepreneurs by offering experience aspect to consumers through the model of co-creation experience (antecedent and consequence). The study employs verification and descriptive design. It involved 321 participants who bought online products produced by SMEs in market places (BukaLapak.com and Tokopedia.com). By utilizing SEM-Lisrel, the model of this study proves that the level of technologization and the level of connectivity have a strong effect on co-creation experience that can encourage the degree of co-creation and satisfaction as well as behavioral intention. For further research, women entrepreneurs who run e-commerce business must consider how far customer readiness can become an obstacle that can affect intention to repurchase through co-creation which in this study has insignificant effect.
Keywords: Co-creation experience, Degree of co-creation, Satisfaction, behavioral intention, e-commerce
Topic: Business Process in Digital Era