ANALYSIS OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEM IMPLEMENTATION ON ROBUSTA COFFEE PROCESSING UNITS IN JEMBER REGENCY
Ridwan Iskandar, Rizal, Nur Halimah
Politeknik Negeri Jember
Abstract
The Indonesian plantation sector is being spurred to produce quality products, among them Robusta coffee with good prospects. One of Robusta coffee suppliers in Indonesia is Jember Regency, however, the main problem faced by Robusta coffee exports from Indonesia is often considered to be of poor quality. The quality of Indonesian robusta coffee has the opportunity to be improved, through efforts to improve the quality of the production process, so that in the end it will improve product quality and market share. The most important effort in improving the quality of the production process is the application of a system that has certainty and is recognized by many countries, namely ISO 9001: 2015. The implementation of ISO ensures consistency in quality and standardizes best practice. The purpose of this study is to determine the extent to which the ISO 9001: 2015 clause has been applied, then make improvements so that the ISO 9001: 2015 clause can be applied, and set priorities for the application of the ISO 9001: 2015 clause in robusta coffee processing. The selected respondents were managers of the Coffee and Cocoa Research Center, PTPN XII Renteng, and Koperasi Serba Usaha (KSU) Buah Ketakasi Sidomulyo. The method used was a survey and interview method using a questionnaire. The sampling technique used was purposive sampling technique. Data analysis to determine the priority of the implementation of the ISO 9001: 2015 quality management system in the Robusta Coffee Processing Unit in Jember Regency uses the Analytical Hierarchy Process (AHP) method. The analysis shows that the Robusta Coffee Processing Unit of Jember Regency already has many clauses in the Strong category, which is 3 clauses from 7 existing clauses. However, there are still important parts of the agribusiness quality system that do not meet ISO standards or even none at all. This can be overcome by applying improvements to elements that are still weak under the guidance and services of ISO 9001: 2015 training specialists and consultants. ISO 9001: 2015 clauses prioritized to be applied are Leadership clauses with a weighting value of 0.259, then successive Organizational Contexts (0.244), Supporters (0.178), Operations (0.122), Planning (0.095), Increases (0.095), Increases (0.095) 0.053) and Performance Evaluation (0.049). Continual improvement is needed for clauses that have low priority.
Keywords: Robusta Coffee; Processing Unit; ISO 9001:2015; Strong category; Analytical Hierarchy Process
Topic: Agroindustry and Agribusiness