PORTRAIT OF ISLAMIC HOSPITAL BASED SHARIA SERVICE QUALITY IN SEMARANG CITY
Dyah Wiji Puspita Sari1), M. Abdurrouf2)
Sultan Agung Islamic University
Abstract
The enactment of the Asean Economic Community (MEA) is currently leading to increasingly fierce competition in the growth and sustainability of hospitals. Such challenges require health service providers to compete by making strategic changes and improving service quality. This study aims to describe the quality of Islamic hospital services in Semarang City. Respondents of this study were inpatients at the two Islamic Hospital based sharia in Semarang City area. Total of respondents consist of 100 people. The sampling technique was used purposive sampling. The method in this study is descriptive explorative. Based on the results of data analysis used frequency distribution showed that the portrait of the quality of nursing services in Islamic hospitals in the Semarang City area is in a good category. The results of this study have implications that every hospital, especially Islamic hospitals should always improve service quality.
Keywords: Service Quality, Islamic Hospital, Based Sharia
Topic: Nursing