Statistical and Interpretative Analyses For Testing Customer Trust Questionnaires on IT Governance
Resad Setyadi, Aedah binti Abd Rahman, and Aang Subiyakto
1 Information System Department, University of Bung Karno, Jakarta, Indonesia
2 Information System Department, Asia e University, Selangor ,Malaysia
3 Information System Department, UIN Syarif Hidayatullah,Tangerang, Indonesia
Abstract
Related to the new research questionnaire, an assessment questionnaire is one of the important stages of the IT survey study which adopts the instrument of studies previous. The field of IT research is increasingly developing in the era of the industrial revolution 4.0. The most basic feature of industry 4.0 is knowing all devices can communicate with each other. Devices that particularly connected via the Internet (Internet of Things-IOT) is expected to be able to communicate with each other. Through IT governance, we will know the extent of human communication with other devices on the readiness and usability of existing devices. Methodological in the assessment of IT governance questionnaires are relative and it goes in limited quantities. Therefore , Study on the topic of IT governance is still very necessary. IT governance questionnaire data obtained will be analysed using SMART PLS 3.27 that included testing a formative construction and causal modelling capabilities. Interpretive data analyses to confirm the results of the statistical analysis in the testing of the questionnaire. The purpose of this study is to perform statistical and interpretative analyses for testing customer trust questionnaires on IT governance.
Keywords: IT governance; Trust, Readiness, Usability
Topic: Informatic and Information System