Evaluation of the Maturity Level and Critical Success Factors in the Implementation of Knowledge Management in the National Private Construction Service Company in Indonesia
Arif Hidayat Zain, Yusuf Latief
Project Management, Civil Engineering, University of Indonesia
Abstract
At present, Knowledge Management (KM) is considered an appropriate competitive tool for success in a knowledge-based economy, many organizations have deployed and implemented KM to improve performance. The purpose of this paper is to provide guidelines and assessments for organizations to evaluate the level of KM maturity in national construction service companies in Indonesia and ways to increase them in order to improve organizational performance. The first step in achieving the objectives of KM is the current status of recognition of the ability of KM itself in the company obtained through the knowledge management maturity model. What is the level of KM maturity in the world of national private construction in Indonesia? If it is still low, how to improve it so that the companys performance is better. To increase the level of KM maturity, a review of harmony with key success factors or critical success factors (CSF) is needed to improve organizational performance. Seven functional criteria are used as key elements towards an effective KM approach, namely policies / strategies, HR planning and processes, training and improvement of human performance, procedure methods & documentation processes, technical solutions (IT), approaches to capturing / using tacid knowledge, and KM culture.
Keywords: Knowledge Management, Critical Success Factor, Maturity Level, Construction
Topic: Civil Engineering