RESPONSIBILITIES OF AUTOMATED TELLER MACHINE (ATM) PROVIDERS FOR BANK CUSTOMERSS LOSS
Andi Kurniawati
Universitas Hasanuddin
Abstract
This study aims to describe the responsibilities of banks and ATM service providers for bank customer losses for losses caused by the use of an Automated Teller Machine (ATM). It is known that the use of ATMs often causes problems that result in losses suffered by customers as ATM users. This study uses data collection techniques through interviews and questionnaires to the parties involved in this discussion. The data obtained were analyzed qualitatively then presented descriptively. The results of this study indicate that the responsibility of banks and ATM service providers for losses of bank users of ATM users is based on the legal relationship arising between the two. The relationship between ATM service providers and bank customers is indirect. The bank as an intermediary is responsible for customer losses resulting from the use of ATMs.
Keywords: Responsibilities, Automated Teller Machine, Bank Consumers
Topic: Trade and Business