EFFECT OF PERCEIVED EASE OF USE OF ICT ON STAKEHOLDER SERVICE QUALITY IN VOCATIONAL HIGH SCHOOL IN WEST JAVA
1. Daryanto, 2. Rina Febriana, 3. Massus Subekti, 4. Siswantari
1,3. Electrical Engineering Education Study Program, Faculty of Engineering, Jakarta State University, Jakarta, Indonesia.
2. Technology and Vocational Education Study Program, Faculty of Engineering, Jakarta State University, Jakarta, Indonesia.
4. Center for Education and Culture Policy Research, Board of Research and Development, Ministry
of Education and Culture, Jakarta, Indonesia
Abstract
The use of Information and Communication Technology (ICT) for school management is very helpful in providing services to students and other stakeholders. ICT as a technology can be useful if used to improve its performance. Whereas someone will use technology to assist in completing his work if he feels that the technology is easy to use. A persons perception of existing technology will encourage the use of this technology in its work. This study aims to examine the effect of perceptions of ease of use of ICTs on service quality in vocational high schools in West Java. The method used in this study is a causal survey. Sampling in this study used proportional random sampling technique with a total sample of 150 respondents. The research data were analyzed using path analysis with the Partial Least Square (PLS) approach. The results of this study indicate that the perception of ease of use of ICT affects the quality of service to stakeholders in vocational high schools in West Java.
Keywords: perception, stakeholders, service quality, ICT
Topic: Management Science