ANALYSIS OF MIDWIFERY QUALITY SERVICE IN PRIMARY HEALTH CARE
Asti Nurhayati (1), Erna Rochmawati (2), Qurratul Aini (3)
Master of Hospital Management, Postgraduate Program, Universitas Muhammadiyah Yogyakarta
Brawijaya Street, Tamantirto, Kasihan, Bantul 55183, Yogyakarta, Indonesia
astynurhayati25[at]gmail.com (1)
School of Nursing, Master in Nursing Program, Universitas Muhammadiyah Yogyakarta
Brawijaya Street, Tamantirto, Kasihan, Bantul 55183, Yogyakarta, Indonesia (2)
Master of Hospital Management, Postgraduate Program, Universitas Muhammadiyah Yogyakarta
Brawijaya Street, Tamantirto, Kasihan, Bantul 55183, Yogyakarta, Indonesia (3)
Abstract
Background: Midwifery quality service is affect to quality satisfaction level and lead to a decreasing maternal mortality rate and infant mortality rate in Indonesia. Midwifery service is mostly delivered in primary health care. Therefor it is important to analyse the quality of midwifery service. Methode: A cross sectional survey, conducted in 6 primary health care and involved 75 respondents. Two questionaire were analyzed to measure perceptions of midwifery quality service and quality satisfaction level. Result: The results showed the quality of midwifery services affected the level of service satisfaction by 2.8%. The majority of respondents felt that the midwifery service they received was satisfying as many as 39 respondents (52%). But if viewed based on the frequency of service satisfaction levels, many respondents stated dissatisfaction (92%) in antenatal care. This is caused by communication factors between midwives and patients. Conclusion: Many respondents stated that communication by midwives was still poor. This can be seen from the many respondents who gave an not qualified response to item reliability on the variable quality of midwifery services. Keywords: Antenatal care, Intranatal care, Level of patient satisfaction, Postnatal care, Neonatal care, Quality of midwifery services.
Keywords: Antenatal care, Intranatal care, Level of patient satisfaction, Postnatal care, Quality of midwifery services
Topic: International Symposium of Engineering, Technology, and Health Sciences