Factors Contributing to Employee Performance
Eka Winda Silitonga
Universitas Indonesia
Abstract
Abstract - Indonesia is conducting a process of bureaucratic reform with a target of dynamic governance in 2025 that stress high employee performances. To escalate public services, the government needs to improve the performance of the state civil apparatus. Several factors that can affect the performance of civil servants are motivation, the role of leaders and work engagement. This study uses public service motivation variables to measure the motivation of civil servants, while the role of leaders is seen based on the authentic leadership style of leadership. The method used in this research is a quantitative approach. The survey instrument was a structured questionnaire of a 6-point Likert scale. The sample consist of 276 civil servants in one of the central government agencies. The results of this study found that public service motivation, authentic leadership and work engagement directly influence employee performance and work engagement mediates the relationship between public service motivation and authentic leadership with employee performance. It is concluded, to produce better employee performance, government institutions need to encourage the formation of employee motivation in work, improve leadership skills and build the work environment that enhance the work engagement.
Keywords: Employee performance, Public service motivation, Authentic leadership, Work engagement.
Topic: Human Resource Management