The Effect of Lecturers- Competency on Students- Satisfaction through Perceived Teaching Quality
Sopiah (a*), Suwarni (b), Achmad Moerdiono (c), Ita Prihatining (d), E.M. Sangadji (e)
a) Department of Management, Faculty of Economics, Universitas Negeri Malang
*sopiah.fe[at]um.ac.id
b)Department of Management, Faculty of Economics, Universitas Negeri Malang
c) Department of Management, Faculty of Economics, Universitas Negeri Malang
d) Department of Management, Faculty of Economics, Universitas Negeri Malang
e) Sekolah Tinggi Keguruan dan Ilmu Pendidikan (STKIP) PGRI Pasuruan
Abstract
Researches on this topic have been widely studied by experts in the field of human resource management and organizational behavior, however, the certainty of the relationship between variables is still unclear. The increasing number of students enrolling in universities should be compensated with provision of good-quality teaching to enhance students- satisfaction. The aim of the study is to examine the effect of lecturers- competency on students- satisfaction directly or indirectly through perceived teaching quality. Path analysis are used to analyze data from 180 lecturers and 600 students from 6 public and private universities in Indonesia. The main findings of the study: 1) There is a positive and significant direct effect of the lecturers- competency on perceived teaching quality; 2) There is a significant positive direct effect on the lecturers- competency, perceived teaching quality on students- satisfaction, 3) There is a significant positive indirect effect on the lecturers- competency on students- satisfaction through perceived teaching quality.
Keywords: lecturers- competency; perceived teaching quality; students- satisfaction
Topic: Islamic Economics and Business Education