Analysis of Quality Management System Implementation in Toll Road Construction (Case Study : Bogor Ring Road Toll Road)
Manggala Kusumo Wijayanto and Anton Wachidin Widjaja

Universitas Indonesia

Abstract

One of the ways for Indonesia to gain economic equity is by building toll road. Toll road becomes one of the National Strategic Projects (Proyek Strategis Nasional - PSN) of Indonesia to connect all areas expanding from the suburbs to the cities. PT.Marga Sarana Jabar is one of them, connecting Bogor outer ring road area to Jakarta, Sukabumi and Balaraja. Toll road operator must provide a comfortable road trip to the users. They have to minimize any of congestion, damaged roads, or other inconveniences. One of the root causes of any inconveniences comes from the quality that delivered during toll road construction did not comply to the standards. Quality Management System (QMS) during construction can ease the supervisor to monitor the quality. However, there were troubles during the implementation of QMS in construction. This research uses primary and secondary data obtained from archive and questionnaires. The method of analysis using qualitative analysis that also supported with Nvivo12 tools to identify the highest possibility factors causing poor quality. The main conclusion of this research is that human resource is significantly affecting to the success of QMS implementation. Appropriate training of human resources will be immensely required to improve the construction quality.

Keywords: Quality Management System, Toll Road, Maintenance Costs

Topic: Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract-plain/rWX79v84kDHd

Web Format | Corresponding Author (Manggala Kusumo Wijayanto)