Factors affecting Behavioral Intention (Intent To Use) Technology Balanced Scorecard (BSC) by the Level Manager Health Care Sector in Indonesia
Fitri Emi SP, Heru Kurnianto Tjahjono, Winny Setyo N
Master of Hospital Management Postgraduate Program Universitas Muhammadiyah Yogyakarta
Abstract
The healthcare industry is a capital-intensive, labor-intensive and dense flow of information with performance information that requires high concentration and attention from the health manager31,48,85. Balanced Scorecard (BSC) is an importance technological innovation by Kaplan and Norton (1992) as a performance measurement system that strategically and allow manager translate organizational strategies into the mission and performance indicators74,88 with reality acceptance and its own variation response among users. The aim of this study is determine of factors affecting hospital managers-s behavioural intention in implementing the balanced scorecard. This research type is mix (Quantitative-Qualitative) method with Cross Sectional design, purposive-convenience sampling technique and Sequential Explanatory Strategy. Data collected by questionnaires analyzed with multiple linear regression and interviews analyzed with thematic analysis then combine them. The quantitave analyisis-s results of 60 samples showed a simultaneous influence of perceive ease of use and perceive usefulness on behavioral intention in implementing BSC (Sig = 0.000<0.05) and perceive ease of use have influence on perceive of usefulness (Sig= 0.000<0.05). While partially perceive ease of use (Sig = 0.422>0.05) and perceive of usefulness (Sig = 0.001<0.05) have influence on behavioural intention variable, also perceive ease of use have influence on perceive of usefulness (Sig=0.000<0.05)
Keywords: Technology Acceptance Model; Balanced Scorecard; Behavioural Intention;
Topic: International Symposium of Engineering, Technology, and Health Sciences