BURNOUT IMPACT AND WORK SATISFACTION TOWARD MEMBERS OF SAMSAT SURABAYA REGIONAL POLICE OF EAST JAVA-S MORALE
Dr. Novi Indah Earlyanti, Inggal Widya Perdana, S.I.K
Police College of Sciences, Jakarta, Indonesia
earlyantinovember24[at]gmail.com
East Java Regional Police, Surabaya, Indonesia
inggalwperdana[at]gmail.com
Abstract
Morale can be influenced from within individuals and the environment surrounding. Morale is a psychological state that can cause pleasure and encourage someone to work actively in achieving the goals set (Siswanto, 2000: 35). Things that can affect morale are burnout and work satisfaction. Burnout is a psychological condition experienced by a person due to stress accompanied by failure to achieve expectations in a relatively long period of time. Burnout is mostly found in the human service profession, namely people who work and provide services to the general public, such as teachers, nurses, polices, counselors, doctors and social workers. Someone who experiences burnout, will usually be less interested in work, making their morale low to carry out and complete tasks. While work satisfaction is more about whether someone is satisfied or not regarding: duties, authority, and responsibilities in his work. If someone feels satisfied with his work, then morale tends to be high, and vice versa. The purpose of the research conducted is to determine the effect of burnout on work morale, the effect of job satisfaction on morale, and the effect of burnout and job satisfaction on morale. This research uses a quantitative approach with a survey method. The population in this study are members of the Surabaya one-stop administration unit (Samsat), amounting to 282 people and a sample of 165 people with 59 bachelor degree, 21 diplomas and 85 high schools graduates. With the age range of 31 people at the age of more than 40, 32 people of 36-40 years, 49 people of 31-35 years, 34 people of 25-30 years, and 19 people under 25 years. The number of samples using the Slovin formula and is carried out by random sampling technique. Data collection technique using questionnaire consists of 58 statement items. Data analysis technique uses the Test Validity and Reliability of Instruments, Classical Assumptions Test, Multiple Regression Analysis and Hypothesis Test using t test and F test and the coefficient of determination. From the research findings and discussion, it can be concluded that burnout gives a significant influence of 13.4% on the morale variable. This can be seen from the high morale of members with the function of interaction between individuals and the environment. Job Satisfaction gives a significant influence of 60.3% on the morale variable. Members are satisfied with the results obtained from the organization, and strive to improve the work system. Burnout and job satisfaction simultaneously have a significant effect of 33.3% on the morale variable. Work morale can increase when the level of fatigue of the members can be avoided by including matters related to job satisfaction. So it is suggested to be able to do further research on the variables of organizational commitment, individual characteristics, cohesiveness, transformational leadership, organizational climate, and work stress, so that it can be explained more fully about other variables
Keywords: Burnout, Job Satisfaction and Morale
Topic: Strategic Management