Measuring User Experience on SIPEJAR as E-learning of Universitas Negeri Malang
Eddy Sutadji, Wahyu Nur Hidayat, Syaad Patmanthara, Sulton, Nedal A.M. Jabari, Muchamad Irsyad
Department of Mechanical Engineering, Universitas Negeri Malang, Malang, Indonesia
Department of Electrical Engineering, Universitas Negeri Malang, Malang, Indonesia
Department of Electrical Engineering, Universitas Negeri Malang, Malang, Indonesia
Department of Educational Technology, Universitas Negeri Malang, Malang, Indonesia
Department of Computer, Palestine Technical University, Palestine
Department of Electrical Engineering, Universitas Negeri Malang, Malang, Indonesia
Abstract
E-learning has become the choice of several educational institutions to improve the quality of learning and educational affordability. Malang State University (UM) as one of the tertiary educational institutions also has e-learning infrastructure with its main system called SIPEJAR. Every UM lecturer is required to use SIPEJAR in synchronous and asynchronous learning, but until now the use of SIPEJAR has not been too massive. Therefore the purpose of this paper is to measure learning effectiveness and user experience by implicit evaluation. However, it cannot reveal what "user feels" through interaction with the system neither record user feedback. The research instrument used was a questionnaire with a Likert scale using the User Experience Question framework and conducted interviews with 48 system users. Result shows that user experience score, usability score, learning design validation score, and students response from the interview session indicate that the system is not good; therefore, an improvement is needed. For the future works, we proposed an evaluation of SIPEJARs governance and critical success factors to determine the carrying capacity of implementation and the factors that support the successful implementation of SIPEJAR.
Keywords: User Experience, SIPEJAR, e-learning, Universitas Negeri Malang
Topic: Vocational Engineering and Technology