The Evaluation of EGovernment in Local Government of Indonesia
Gugun Geusan Akbar (a*), Dede Kurniadi (b), Ikeu Kania (a), Pupung Pundenswari (a)
a)Department of Public Administration, Universitas Garut, Jalan Raya Samarang 52A, Garut 44151, Indonesia
*gugun.ga[at]fisip.uniga.ac.id
b) Department of Informatics, Sekolah Tinggi Teknologi Garut, Jalan. Mayor Samsu No. 1 Garut 44151, Indonesia
Abstract
Currently, the industrial revolution 4.0 enforce everything to change, including the way government gives service to public. This research aims to evaluate the quality of local government website in order to give public service in Indonesia. The research method used is empirical studies with formulation model design using eGovqual attributes. It is used in order to analysed the quality of public service website of 27 Local Government in West Java Province as the highest population in Indonesia. The result of this research showed that most of the local government website is still weak in its functional, trust and ease of use. The assessment results showed detailed structural descriptions of what needs to be improved on the website to improve its usefulness. The suggestion is the expectation of this research that can help effective website development in order to improve public service quality.
Keywords: EGovernment, Local Government, EGovqual
Topic: Computer Science