THE EFFECT OF EMOTIONAL INTELLIGENCE, LEADERSHIP SERVICE AND ORGANIZATIONAL COMMITMENT TO ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)
Didin Hikmah Perkasa, Ferryal Abadi and Dita Febryani Ari Shandy
Institut Teknologi & Bisnis Kalbis
Abstract
This research was conducted to determine the effect of emotional intelligence, servant leadership and organizational commitment on organizational citizenship behavior. The object of this study was the staff of the South Tangerang City Education and Culture Office. The population of staff of the South Tangerang City Education and Culture Office is 90 employees. The sampling technique used is a saturated sample, ie all employees are sampled and with quantitative research methods. The analytical method used in this study is statistical analysis of multiple linear regression tests. The results showed that partially and together (simultaneous), emotional intelligence variables, servant leadership and organizational commitment influenced organizational citizenship behavior in the South Tangerang City Education and Culture Office.
Keywords: Emotional intelligence, Servant leadership, Organizational Citizenship Behavior
Topic: Human Resource Management