The Patient Experience in Inpatient Unit between Patient in Makassar District Hospital and Haji Regional Hospital
Fridawaty Rivai, Syahrir A. Pasinringi, Nur Arifah, Adelia U. Ady Mangilep, Qolbi Khaerun Nisa Syahruddin
Hospital Management Departement of Public Health Faculty, Hasanuddin University
Abstract
This study aimed to compare the patient experiences of inpatient unit at Makassar District Hospital and Haji Regional Hospital. This research was a cross sectional study with descriptive approach. The study involved 118 respondents in Makassar General Hospital and 120 respondents in Haji Regional Hospital. The results showed that among 12 dimensions of patient experience, patients in Makassar district hospital had good experiences in 6 dimensions (information and communication, convenient environmental, medicine management, employee availability, respecting patient-s experience, and service assistance) and patients in Haji regional hospital experienced good service in 6 dimensions of patient experience (waiting time, emotional support, pain management, trust inservice providers, perceived nutrition care, and family and friend involvement). Both of the hospitals have the same number of good experience dimensions. The study recommended the hospital to make improvements in terms of the quality of service by paying attention to other dimensions.
Keywords: Inpatient Unit; Patient experience; Public Hospital
Topic: Quality, Safety and Service