Indonesia Conference Directory


<< Back

The Patient Experience in Inpatient Unit between Patient in Makassar District Hospital and Haji Regional Hospital
Fridawaty Rivai, Syahrir A. Pasinringi, Nur Arifah, Adelia U. Ady Mangilep, Qolbi Khaerun Nisa Syahruddin

Hospital Management Departement of Public Health Faculty, Hasanuddin University


Abstract

This study aimed to compare the patient experiences of inpatient unit at Makassar District Hospital and Haji Regional Hospital. This research was a cross sectional study with descriptive approach. The study involved 118 respondents in Makassar General Hospital and 120 respondents in Haji Regional Hospital. The results showed that among 12 dimensions of patient experience, patients in Makassar district hospital had good experiences in 6 dimensions (information and communication, convenient environmental, medicine management, employee availability, respecting patient-s experience, and service assistance) and patients in Haji regional hospital experienced good service in 6 dimensions of patient experience (waiting time, emotional support, pain management, trust inservice providers, perceived nutrition care, and family and friend involvement). Both of the hospitals have the same number of good experience dimensions. The study recommended the hospital to make improvements in terms of the quality of service by paying attention to other dimensions.

Keywords: Inpatient Unit; Patient experience; Public Hospital

Topic: Quality, Safety and Service

Link: https://ifory.id/abstract/3WmcXfxRV7tr

Conference: The 4th International Conference of Hospital Administration (ICHA 2019)

Plain Format | Corresponding Author (Fridawaty Rivai)

Featured Events

<< Swipe >>
<< Swipe >>

Embed Logo

If your conference is listed in our system, please put our logo somewhere in your website. Simply copy-paste the HTML code below to your website (ask your web admin):

<a target="_blank" href="https://ifory.id"><img src="https://ifory.id/ifory.png" title="Ifory - Indonesia Conference Directory" width="150" height="" border="0"></a>

Site Stats