THE EFFECT OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN INDUSTRIAL REVOLUTION 4.0: AN EXPLANATORY STUDY IN REGIONAL OFFICE II OF NATIONAL CIVIL SERVICE AGENCY OF INDONESIA
Samsul Hidayat (a*), Ida Bagus Wirawan (b), Subagyo Adam (c), Dimas Agung Trisliatanto (d)
a) Doctoral Program of Human Resource Development, Postgraduate School of Universitas Airlangga, Campus B. Jl. Airlangga No. 4-6, Surabaya, Indonesia
*samsul.hidayat.ss-2018[at]pasca.unair.ac.id
b) Department of Sociology, Faculty of Social Science and Political Science, Universitas Airlangga, Campus B. Jl. Dharmawangsa Dalam, Surabaya, Indonesia
c) Department of Sociology, Faculty of Social Science and Political Science, Universitas Airlangga, Campus B. Jl. Dharmawangsa Dalam, Surabaya, Indonesia
d) Doctoral Program of Human Resource Development, Postgraduate School of Universitas Airlangga, Campus B. Jl. Airlangga No. 4-6, Surabaya, Indonesia
Abstract
The transformation of government organizations should be characterized by the development of visionary leadership transformation that was measured at various levels of leadership in government organizations, this was needed to ensure that every innovation developed could provide value-added service quality, harmonized the vision and internal environment which had balanced with the ability to responded to environmental changes external which moved quickly in this era of the Industrial Revolution 4.0 in the Regional Office II of the National Civil Service Agency of Indonesia. Another problem faced by the government bureaucracy was the low competence and leadership performance of the High Leadership Officers as much as 89.09% which had still not optimal. The purpose of this study was to analyzed and examined the effect of transformational leadership on employee performance through organizational citizenship behavior in the Regional Office II of the National Civil Service Agency of Indonesia for facing of the industrial revolution era 4.0. This study used a quantitative approach with a correlational explanatory method that aimed to analyzing the effect of the transformational leadership variables on employee performance through organizational citizenship behavior. The results of this study concluded that organizational citizenship behavior was an intervening variable on the effect of transformational leadership on employee performance in the Regional Office of the National Civil Service Agency of Indonesia for facing the era of Industrial Revolution 4.0.
Keywords: Industrial Revolution 4.0, Transformational Leadership, Employee Performance, Organizational Citizenship Behavior, Government Bureaucracy
Topic: Human Resource Development