Revealing Student Satisfaction related to Academic Information Services using the Kano Model
Rinda Cahyana
Informatic Departement, Sekolah Tinggi Teknologi Garut
Jl. Mayor Syamsu 1, Garut, 44151, Indonesia
Abstract
Information technology is one of the campus facilities. The information system department periodically evaluates its utilization by measuring user satisfaction. This study uses the Kano model to describe student satisfaction related to the utilization and improvement of academic information, as well as its services and information technology platforms. Representation of Kano quality categories generated by this study shows that the availability of conventional academic information and services affects the increase in student satisfaction. The existence of a platform that provides self-service practices without space and time constraints can further enhance student satisfaction.
Keywords: Academic Information; Campus Information System; Information Technology Services; User Satisfaction
Topic: Computer Science