Indonesia Conference Directory

Information technology is one of the campus facilities. The information system department periodically evaluates its utilization by measuring user satisfaction. This study uses the Kano model to describe student satisfaction related to the utilization and improvement of academic information, as well as its services and information technology platforms. Representation of Kano quality categories generated by this study shows that the availability of conventional academic information and services affects the increase in student satisfaction. The existence of a platform that provides self-service practices without space and time constraints can further enhance student satisfaction.