Indonesia Conference Directory

Corresponding Author
Nining Suryani

Institutions
a) Faculty of Economics, Indonesia Open University (UPBJJ-UT Mataram) Jl. Neuningan, Sandubaya, Mataram 83236, Indonesia
*Email: niningsuryani[at]ecampus.ut.ac.id

b) Faculty of Economics, Majoring in Accounting, Pamulang University, Jl. Surya Kencana No.1, Pamulang 15417, Indonesia

Abstract
The research aims to find out: Does the payment method set by BPJS in South Tangerang attract public interest in paying BPSJ compulsory health contributions. Does maximum service at South Tangerang BPJS Health affect the satisfaction of BPJS Health members. Do the right payment methods and services together affect the satisfaction of members of the Health BPJS in South Tangerang. The research method is a quantitative method that is a method that emphasizes more on the aspect of measuring objectively the social phenomenon that is the user community of BPJS health services in South Tangerang. Data collection methods use primary data. The analysis used in this study is multiple linear regression analysis, namely by calculating the SPSS through Validity Testing, reliability testing, testing traditional assumptions, and multiple linear regression analysis. The results of this study indicate that the Payment Method has a positive effect on the satisfaction of members of the Health BPJS, the Health Service BPJS has a positive effect on the satisfaction of the Health BPJS members, the payment method and the Health BPJS Services jointly affect the satisfaction of the Health BPJS members.

Keywords
Payment Methods, Service, and Customer Satisfaction

Topic
Digital Literacy and Sustainable Transformation

Link: https://ifory.id/abstract/7cVHLbamR4AN

Corresponding Author
Hery Susanto

Institutions
a) Faculty of Economics, Universitas Terbuka, Jl. Neuningan, Sandubaya, Mataram 83236, Indonesia
*Email: herys[at]ecampus.ut.ac.id

b) Faculty of Economics, Majoring in Accounting, Pamulang University, Jl. Surya Kencana No. 1, Pamulang 15417, Indonesia

c) Faculty of Economics, Universitas Terbuka, Jl. Neuningan, Sandubaya, Mataram 83236, Indonesia

Abstract
This study aims to examine the effect of Education Level and Understanding on Tax Payment Mechanism on TaxpayerCompliance of Small and Medium Enterpreneur. This research is a kind of quantitative research by using primary data. The population in this study are small and medium enterprises registered in the Ministry of Cooperatives and Small and Medium Enterprises of the Republic of Indonesia on South Jakarta – DKI Jakarta. The sample uses the probability sampling method with total sample of 99 respondents and this research using SPSS 24 application. Based on the results of this study, shows that the level of education have rejected impact on the Taxpayer Compliance of Small and Medium Enterpreneurs. Understanding of the Tax Payment Mechanism is partially significant to the TaxpayerCompliance of Small and Medium Enterpreneur. Simultaneously variables Education Level and Understanding of Tax Payment Mechanism have a significant effect on Taxpayer Compliance of Small and Medium Enterpreneur.

Keywords
Level of education, understanding of tax payment mechanisms, and taxpayer compliance of small and medium business enterprises.

Topic
Digital Literacy and Sustainable Transformation

Link: https://ifory.id/abstract/9wv2xduHNazT