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Travel Agencies often hold various forms of tour packages to attract tourists who will come to a tourist area. These packages include hotel accommodation services, restaurants, and various other forms of tourism businesses. However, the existence of tour packages offered by these Travel Agencies is often not supported by a factor of tourist safety protection, which is clear The formulation of the problem in the study is: What is the responsibility of a travel agency for consumers of service users who suffer losses in service? What is the procedure to get compensation for service users if they experience a loss? The research method uses normative research methods, namely research carried out by examining library materials or primary legal material and secondary legal material. The results of the study show that the responsibility of travel agents for consumers of service users who experience losses in service is by paying attention to the principles of legal protection against consumers, it is the obligation of business operators to replace losses experienced by consumers who in this case are tourists . Where travel agents are responsible for the safety of tourists who travel based on the tour packages they sell so that if there is a loss on the part of the service users due to errors or negligence of the company then it must be compensated as the principles of accountability stipulated in the Law on Consumer Protection . Procedure for obtaining compensation for service users if they experience losses through several stages, namely: The first stage, namely the heirs of the victims of the accident contact the police to then apply for compensation. The second stage is the victim and the heirs of the victim fill out a letter of compensation for the accident provided free of charge by P.T. Jasa Raharja (Persero). To get compensation, the victim or the heirs of the victim must meet the requirements requested by P.T. Jasa Raharja (Persero).