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The Terboyo Terminal Semarang had been officially closed its operations and services in 2018 by the Ministry of Transportation of the Republic of Indonesia. This terminal is a terminal type A that has an important role as a transit point for public transport between cities between provinces that connects between Surabaya-Jakarta via the northern coastline. This study aims to evaluate the performance degradation factors that cause this terminal service to be closed, so that this research can be used as a recommendation so that there is no recurrence of the failure of transportation infrastructure development, especially road transport passenger terminals. The data collection phase uses a questionnaire distributed to a number of respondents. The research respondents are terminal users who are aware of terminal developments, namely public transport passengers, public transport operators and commercial area tenants. The research method used is multiple linear regression analysis with the composition of the dependent variable components are terminal performance and independent variables covering the reliability of transportation, architectural aesthetics, material and structure, utility and environment, and behavior and social interaction. The results describe that the five independent variables have a significant effect on the dependent variable of terminal performance. The utilities and environmental independent variable become a variable with the most significant level of influence. This result is relevant to the current terminal problems, namely the utility of buildings and terminal areas that are not good, where the terminal area often floods due to the proximity of the Java sea coast.