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Student Satisfaction Analysis of SPOT UPI Service at UPI Bandung Postgraduate Using Fuzzy-Servqual Method
Agung Rorhi Prayudha (a), Sumarto (b), Ade Gafar Abdullah(c)

(a) Department of Technology and Vocational Education, Postgraduate School, Universitas Pendidikan Indonesia, Bandung, Indonesia.
(b)Department of Electrical Engineering Education, Universitas Pendidikan Indonesia, Bandung, Indonesia
(c) Department of Electrical Engineering Education, Universitas Pendidikan Indonesia, Bandung, Indonesia

Abstract

This article analyzes the level of student satisfaction in using SPOT UPI Bandung e-learning services. Student satisfaction is taken by distributing questionnaires to respondents. This article compares perceptions with students expectations in using SPOT UPI Bandung services using fuzzy-servqual. The sample of this study was 41 people. The results showed that the gap value for postgraduate student satisfaction with the UPI Bandung SPOT service was still high at -1.584 with a perception value of 7.695 and an expectation value of 9.277. The main conclusion of this study is that UPI Bandung graduate students who use SPOT e-learning services have not felt satisfaction in using SPOT e-learning services.

Keywords: satisfaction;e-learning;fuzzy-servqual

Topic: Computers, Internet, Multimedia in Engineering Education

Link: https://ifory.id/abstract/6EcL8QB7UMxA

Conference: The Third International Conference on Innovation in Engineering and Vocational Education (ICIEVE 2019)

Plain Format | Corresponding Author (Agung Rorhi Prayudha)

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