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One form of service to consumers provided by retail companies is the convenience of shopping. Starting from the condition of the building, room temperature, and lighting in each outlet. However, the system that handles the management of the physical condition of this outlet has become a matter of little concern, as a result of some implementation of repairs and maintenance of outlets, not as expected. This research aims to build a maintenance helpdesk information system to provide effective and efficient repair services. The design of this study uses descriptive methods, using a structured approach, using flow map tools, context diagrams, Data Flow Diagrams (DFD) and Entity Relationship Diagrams (ERD), while the development uses a prototype model. With the construction of the Maintenance Helpdesk Information System in Retail Companies, it can be concluded that this application is able to monitor all physical conditions of existing outlets, and is able to improve performance in the maintenance department and shorten the time in the administrative process.