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THE IMPLICATION OF E-WOM COMMUNICATION ON CUSTOMER PREFERENCE AND PURCHASE DECISION OF ELECTRONIC GADGETS
Budiono Hardjono, Veralita Amirtrianti, Diba Aris, Sugeng Ahmad Riyadi

Faculty of Economics and Business,
Universitas Binawan
Jl. Dewi Sartika- Jl. Kalibata Raya
Jakarta Timur 13630, Indonesia


Abstract

Abstract Customer purchase preferences refer to certain characteristics any consumer wants to have in a good or service to make it preferable to him/her. This could be the level of happiness, degree of satisfaction, utility from the product or service. Due to the development of digital communication, e-WoM has an important role in influencing this customer preference especially when customers need to decide what gadgets products should be bought. This research tries to analyse the implication of e-WoM components such as interpersonal ties, homophily and source credibility indirectly to the customer purchase decision through customer purchase preference of the electronic gadgets products. By using around 103 simple random samples taken from gadget users and enthusiasts around Jakarta, the data were analyzed using descriptive, correlational and multi regression statistics with the help of SPSS software. Result showed that only the source of credibility had an impact indirectly on customer purchase decision through customer preference, while the source of credibility itself also had an impact directly and partially to the consumer purchase decision of electronic gadgets products. Since electronic gadget to be more unusually or cleverly designed than normal technology at the time of their invention, so this research could be not valid for the conventional consumer products, therefore other research need to be reconfirmed whether the e-WoM has the similar influence to its purchase decision.

Keywords: E-WoM, customer preference,customer purchase decision, inter-personal ties, homophily, spource of credibilty,gadget.

Topic: Management

Link: https://ifory.id/abstract/AXUxLZj2tzRY

Conference: International Conference on Economics, Business and Economic Education Science (ICEBEES 2019)

Plain Format | Corresponding Author (Budiono Hardjono)

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