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The Influence of Total Quality Management (TQM) Practices Towards Assuring Safety Attributes of Food Products With The JAKIM Halal Certification
Rizuwan Abu Karim (a*), Mohd Halim Mahphoth (b), Shafinar Ismail (b), Wei-Loon Koe (b)

a) Faculty of Business Management,Universiti Teknologi Mara (UiTM), Cawangan Melaka, Malaysia
*rizuwan305[at]bdrmelaka.uitm.edu.my
b) Faculty of Business Management,Universiti Teknologi Mara (UiTM), Cawangan Melaka, Malaysia


Abstract

Cases of food products with the Jabatan Kemajuan Islam Malaysia (JAKIM) halal certification which are prepared in unhygienic practices can lead to the consumer-s curiosity about safety attributes of such products. Hence, this study investigates the influence of multidimensional of total quality management (TQM) practices (i.e. strategic planning, information management, top management, process management, human resources and customer focus) towards assuring safety attributes of food products with the JAKIM halal certification. This study distributed 600 questionnaires to the certified halal food manufacturing SMEs in Selangor, Kuala Lumpur, Negeri Sembilan, Melaka and Johor with 200 returned responses. The structural equation modeling techniques (SEM) was used to examine the relationship between TQM practices and safety attributes. Data was analyzed through partial least square structural equation modelling (PLS - SEM). Meanwhile, WARP PLS version 5.0 were used for the statistical processing of the data in this study. The findings revealed that strategic planning, information management, top management, process management and human resources are five dimensions that can assure safety attributes of halal food products. Meanwhile, customer focus was not significant to safety.

Keywords: Strategic planning, Information management, Top management, Process management, Human resources, Customer focus, Safety

Topic: Management

Link: https://ifory.id/abstract/AmJwGYcDWUyM

Conference: International Conference on Economics, Business and Economic Education Science (ICEBEES 2019)

Plain Format | Corresponding Author (Rizuwan Bin Abu Karim)

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