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Background: Customer satisfaction is a feeling of pleasure or disappointment experienced by customers after comparing the services they receive with their expectations. Dissatisfaction and complaints may arise if the product given to the customer doesn-t fit with customer expectations. Handling complaints at Pandaan Hospital which is a research site shows that it has not perform optimally. This condition is due to lack of staff-s knowledge. Complaint Handling training with the right method is a crucial to increase staff-s knowledge. Therefore, collaborative and cooperative methods are one of the active learning models that can be considered for training methods because they may increase and retain staff-s knowledge on handling complaint. Objective: To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff-s knowledge. Method: This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respondent of the research were 67 hospital staff who often interacted with hospital customers. Knowledge was measured by 4 indicators wich are receiving, reviewing, investigating and resolving complaints. Staff-s knowledge was measured in 3 stages wich are pretest, 1st post-test on day 7, and 2nd post-test on day 30. Results: The Friedman test showed significant differences in scores for all knowledge indicators (<0.05). The Wilcoxon test showed a significant difference between pretest and 1st post-test, and pretest and 2nd post-test (sig <0.05). The result of comparison between 1st post-test and 2nd post-test did not show a significant difference (sig> 0.05) for all knowledge indicators. Conclusion: Complaint handling training with collaborative and cooperative methods influences in staff-s knowledge and their memory retention after training