Indonesia Conference Directory

The purpose of this study is to identify the extent of the application of digitalization systems (information systems) to facilitate journalists in handling public complaints in government institutions and state apparatus. So that all information conveyed will be centralized into a system that is in a data, in this study will be presented in the form of images so that an in-depth explanation of the digitization system and in a structured. The method used in this study is the observation method which is observing the field in search of information related to research. The results of the study are, with the implementation of this digitizing system, the public complaints process that was not previously handled by the system, with the help of the handling process system to be faster and more accurate, because it is real-time in the process of submitting public complaints. The conclusion of this study is Thus the use of a digitization system can help facilitate the process of reporting public complaints, because the complaints process can be done at any time and can be immediately handled once there is a report that goes to the relevant agency, and can accommodate various complaints because it is stored in the information system.