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The Moderating Effect of Leader Member Exchange (LMX) on The Influence of Psychological Uncertainty Towards Job Satisfaction and Turnover Intention
Muhammad Zakiy and Budi Santoso

Universitas Muhammadiyah Yogyakarta
Universitas Gadjah Mada


This research aimed to analyze the effects of psychological uncertainty perceived by employees on job satisfaction and turnover intentions due to organizational changes. It also examined the moderating effects of Leader Member Exchange (LMX) on the impacts of employees psychological uncertainty towards job satisfaction and turnover intentions. The research data were collected using questionnaires distributed to the employees working in three hospitals in Yogyakarta Province. A total of 193 questionnaires could be analyzed with Moderated Regression Analysis (MRA) using SPSS version 21 application. The results of this study indicate that psychological uncertainty negatively influences job satisfaction and positively influences turnover intention. Additionally, LMX is proven to be able to moderate the positive effects of psychological uncertainty on turnover intention, yet it cannot moderate the negative effects of psychological uncertainty on job satisfaction. The results of this study also indicate the perceived of psychological uncertainty experienced by hospital employees is very high, but their turnover intentions are low. Can be analyzed labor market in Indonesia is limited, so employees will not turnover.

Keywords: Organizational changes, Psychological uncertainty, LMX, Job satisfaction, Turnover intention

Topic: International Symposium on Social Sciences, Humanities, Education, and Religious Studies


Conference: The 3rd International Conference on Sustainability and Innovation (ICoSI 2019)

Plain Format | Corresponding Author (Muhammad Zakiy)

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