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This study aimed to determine how the influence of E-Service Quality on E-Satisfaction and its impact on Behavioral Intention. Respondents who participated in this study were 150 people who are online shopping users from various vendors. This research is a verification using explanatory research, which is to explain the nature of the causal relationship through hypothesis testing. By using the Partial Least Square method, the proposed model successfully proved all research hypotheses with strong influence. E-Satisfaction is proven to be influenced by E-service Quality with a strong influence (0.745), then behavioral intention is influenced by E-service Quality with a strong influence (0.598) and behavioral intention is influenced by E-satisfaction with a moderate effect (0.208). The findings of this study indicate that the behavioral intention of online shoping users is considered quite high because the quality of service and satisfaction provided by vendors is considered very good. Future research needs to consider more aspects of vendor characteristics based on the size of the business and the type of product / service.